Source: The Atlantic
“Do you see flames or smoke or both?”
“Do you know what she took? Is she breathing?”
“I just want you to take a deep breath. You’re pretty hysterical. Ma’am, why are you screaming?”
These are just a few of the high-stakes situations that 911 operators face over the course of a single night at the San Francisco Department of Emergency Management.
In the short documentary “The Shift,” filmmakers Elivia Shaw and Paloma Martinez take us behind the scenes of 911 calls, revealing the intense demands of the job, and the associated stress that plagues many emergency dispatchers.
Read the story at The Atlantic.
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